customer service
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Take Advantage of These Personal Finance Tips While You’re Still Single
When you’re single, it’s easy to lose control of your budget, or even feel like you don’t need one in the first place. Date nights, takeout for one, no one to split streaming subscriptions with…the costs of being single add up quick. Without a second income, you have to get a little creative with how…
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How to Complain to Customer Service (and Actually Get What You Want)
Making a customer complaint is enough of a hassle on its own, but it’s made worse with all the barriers that companies can put in your way — like automated chatbots, unhelpful customer reps, or simply not having a phone number you can actually call. But even in the most frustrating of circumstances, we have…
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How Not To Email Customer Support
Nobody likes waiting on hold to talk to customer support, but for some reason, waiting for an email reply can be even more frustrating. Angrily smashing that “reply” button before you get a response might feel satisfying in the moment, but it actually decreases your chances of a timely resolution.
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Research Finds Online Customer Experience Mostly Sucks
More than four of every five consumers say the experience they get from businesses over digital channels aren’t good enough according to recent research by Gartner. Looking at number of different uses cases such as placing a retail order, submitting a service request or paying a government bill, the study evaluated perceived ease of use…