call centres
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Get Connected To A Human Operator Faster By Swearing Into Your Phone
4When you’re looking for support about the NBN, your download speeds, centrelink, bill payments – basically any situation where you have to physically call somebody for help – the worst thing that can happen is that you end up speaking to an automated call centre. You get stuck in an endless loop of ‘yes’ and…
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The Airbnb Call Centre Does Not Look Like A Call Centre
Think “call centre” and you usually think long hours in drab cubicles. The call centre for Airbnb is nothing like that — there are shared desks and lots of meeting areas.
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Why Offshoring IT Jobs Can Work Badly For Banks
We have all had at least one bad experience with dialling through to an Australian firm’s call centre. A long wait. Finally an operator. Answering lots of questions the firm already has in their database. Getting disconnected as they transfer you to another division, and then having to start all over again.
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Ask LH: How Can I Get Large Companies To Pay Attention To Me?
Dear Lifehacker, It seems like every large company I have to deal with these days is more interested in getting me off the phone and telling me that there’s no one who can help me than they are in keeping their customers. When I call my phone company or my bank, they run me around…
